LeadFlow AI ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit leadflowai.solutions or use our services.
1.Information We Collect
We collect information that helps us provide, improve, and communicate about our services. The categories below describe what we collect and why.
Information you provide directly
- Contact details such as your name, email address, phone number, and business name when you book a strategy call, fill out a form, or reach out by email.
- Business information including your clinic specialty, location, and other details you share so we can understand your needs.
- Communication content such as the messages, notes, and questions you share with us through email, calls, or chat.
Information collected automatically
- Usage data including pages viewed, time spent on the site, links clicked, and referring websites.
- Device information such as IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies used to keep the site working properly and to understand how visitors use it.
Information from third parties
- Analytics providers who help us understand visitor behavior on our website.
- Marketing platforms we may use to reach the right audiences.
- Public sources such as business directories or your professional website.
2.How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services, respond to inquiries, and deliver what you have asked for.
- To communicate with you about appointments, projects, updates, and service-related matters.
- To improve our website, content, and the way we serve our clients.
- To send you marketing communications, where you have opted in. You can unsubscribe at any time.
- To comply with legal obligations and protect our rights, property, and the safety of others.
3.How We Share Your Information
We do not sell your personal information. We share information only in the following limited situations:
- Service providers who help us operate our business such as CRM platforms, email tools, hosting providers, payment processors, and analytics services. These providers are bound by appropriate confidentiality and security obligations.
- Legal compliance when required by law, regulation, court order, or government request.
- Business transfers if our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent for any other purpose you authorize.
4.Cookies and Tracking Technologies
We use cookies and similar technologies to make the site work, remember your preferences, and understand how visitors interact with our content. You can control cookies through your browser settings, but some parts of the site may not function properly if cookies are disabled.
5.Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is one hundred percent secure, but we work to keep your information protected and to address any issues quickly if they arise.
6.Data Retention
We keep your personal information for as long as needed to provide our services, communicate with you, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7.Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction of information that is inaccurate or incomplete.
- Request deletion of your personal information.
- Object to or restrict certain types of processing.
- Withdraw your consent where we rely on consent to process your information.
- Opt out of marketing emails by clicking the unsubscribe link in any email we send.
To exercise any of these rights, please contact us using the details at the bottom of this policy.
8.Children's Privacy
Our services are not directed to anyone under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9.Third-Party Links
Our website may contain links to other websites or services we do not operate. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any information.
10.International Data Transfers
If you are accessing our services from outside the country where our service providers are located, your information may be transferred, stored, and processed in another country. We take reasonable steps to ensure your information remains protected wherever it is processed.
11.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.
12.Contact Us